LUXURY ESCAPES

What formats do you deliver the final product in?

• We can deliver the final product in various formats, including HD, 4K, and various file types such as MP4, MOV, and AVI. We will discuss the best format for your needs during the project planning phase. We can also deliver your project on a hard drive, with no extra charge.

Do you offer revisions?

• Yes, we offer a set number of revisions as part of our service. The number of revisions will be detailed in the project proposal. Additional revisions can be accommodated at an extra cost.

How do you handle project files and backups?

• We maintain organized and secure backups of all project files during the production process and for a period after project completion. We can also provide you with all the project files upon request.

How do you stay up to date with emerging technologies and new industry standards?

• Our staff undergoes regular training to stay updated with the latest industry standards and best practices, ensuring every new project results in a high-quality output.

How do you approach a new project?

• We start with a consultation to understand your vision and requirements. Then we create a proposal outlining our approach, timeline, and costs. Once approved, we move into the production phase, keeping you updated throughout the process. On top of this, our team will interface with your broadcast manager directly in order to tailor our final product to your broadcasting system.

What is your typical turnaround time?

• Turnaround time varies depending on the complexity and scope of the project. For simpler projects, it can be a few days, while more complex projects may take several weeks. We will provide a timeline during the proposal stage.

Can you handle last-minute requests?

• We strive to accommodate urgent requests whenever possible. Please contact us as soon as possible to discuss your needs and see how we can help. We also build buffer days into our production schedules in order for us to be able to dedicate our time and resources to resolve unexpected issues.

How do you tackle large scale projects?

• We have developed a wide network of highly skilled creatives and contractors throughout Australia, providing us a pool of experts to call upon to assist in ensuring all areas our productions are managed effectively, if need be.

Can I provide my own assets for the project?

• Absolutely! You can provide any assets you want to be included in the project, such as logos, images, and video clips. We will ensure they are seamlessly integrated into the final product.

How do we communicate throughout the project?

• We maintain open communication through email, phone calls, and video meetings. We also provide regular updates on the project's progress to keep you informed.

Do you offer training or support after project completion?

• Yes, we offer training and support to help you make the most of your motion graphics and animations. This includes technical support and guidance on how to use and integrate the final product into your broadcast system.

What are your payment terms?

• Our payment terms typically include an initial deposit, with the balance due upon project completion. We accept various payment methods, including bank transfers and credit cards. Specific terms will be detailed in our proposal.

Are there any additional costs I should be aware of?

• We strive to provide transparent pricing. Any additional costs, such as extra revisions or rush fees, will be discussed and agreed upon before proceeding.

Do you offer discounts for long-term projects or bulk orders?

• Yes, we offer discounts for long-term projects and bulk orders. Please contact us to discuss your specific needs and receive a customized quote.